Experiences in Technology & Education

With over 17 years of professional experience in IT management and academia, I have demonstrated expertise in strategic IT planning, governance, and compliance while integrating advanced technologies to achieve organizational goals. As an IT Manager and Lecturer at a prestigious university in Dubai, I developed and implemented innovative solutions that enhanced operational efficiency and elevated the learning experience for students. My multifaceted career spans areas such as cybersecurity, IT project management, and digital transformation, coupled with hands-on teaching of cutting-edge technologies. This blend of technical acumen and academic dedication underscores my ability to lead IT initiatives and inspire future professionals.

International American University, Los Angeles, CA

International American University. 3440 Wilshire Blvd STE 1000, Los Angeles, CA 90010. USA

IT Assistance: (18th September 2024 – Present)

Duties and Responsibilities:

▪ Provide technical support to faculty, staff, and students for hardware and software issues.
▪ Assist in maintaining and troubleshooting computer systems and networks.
▪ Manage user accounts and permissions in various systems.
▪ Install, configure, and update software applications.
▪ Monitor network performance and assist with security protocols.
▪ Train users on new technologies and create user documentation.
▪ Manage IT inventory and track equipment and software licenses.
▪ Collaborate with the IT team on projects and technology implementations.

Walana Enterprise, 345 S Manhattan Place, Los Angeles, CA

Marketing Coordinator: (1st October 2023 – 31st April 2024)

Duties and Responsibilities:
As a Marketing Coordinator at Walana Enterprise, I optimized property marketing and tenant
attraction to enhance investment value. I managed inquiries, tours, and leasing processes while
integrating e-commerce tools for streamlined online listings and promotions. Additionally, I am
proficient in using multiple applications such as RESMAN and Blue Moon to support efficient
property management operations.

Areas of Expertise

  • Tableau for Data Visualization
  • System administration and maintenance
  • Languages in C++, Python, HTML, Java
  • Network infrastructure and security
  • Cloud computing and virtualizatio
  • Database management
  • Data and Device security
  • Web development and programming
  • Cybersecurity and risk management
  • IT project management
  • Human Resource Management
  • Technical troubleshooting, problem-solving
  • Software development and coding
  • Data analytics and visualization
  • Digital marketing and social media
  • Financial Analysis 

Al Dar Academy for Vocational Education P.O Box: 35529, Al Garhoud, Dubai UAE

Head of IT Department (9th August 2022 – 8th August 2023)

Duties and Responsibilities:

  • Ensuring NQA’s delivery standards are maintained and assessment requirements are met.
  • Ensuring that assessment criteria are based on the standards of the NQA framework.
  • Responsible for developing, managing, monitoring, and evaluating the internal quality and assessment processes.
  • Reviewing and ensuring that assessment plans, assessment tools, and assessment decisions are consistent with competency requirements.
  • Managing the learning process for new learners and developing timetables and learning maps for each learner to meet NQA qualification requirements.
  • Conducting assessments of learners according to specific criteria that meet the qualification.
  • Organizing and conducting pre-assessments for each learner.
  • Collecting the data and evidence needed to end the assessment process of learners.
  • Using fair, Correct, and adequate assessment methods for the learners.

Al Dar University College P.O Box: 35529, Al Garhoud, Dubai UAE

As Lecturer & Department chair (1st April 2018 – 9th August 2022)

           Duties and Responsibilities:

  • Planned and implemented curriculum to teach up-to-date technology to students at under graduation level.
  • Set up computers and networking systems and delivered step-by-step instructions.
  • Collaborated with teachers and administrators to discuss academic needs.
  • Involved in the research and designing of new courses and teaching materials.
  • Assessing student’s coursework & material.
  • Involved in the setup of exams & marking.
  • Departmental administrative tasks.
  • Providing mentoring, advice, and support to students on a personal level.
  • Member of Quality Assurance
  • Member of Exam Committee for Quality Assurance.
  • Prepared monthly reports for students.
  • Implementing the Department’s programs
  • Monitoring student academic progress.
  • Monitoring Online Learning activities.
  • Monitoring the faculty KPI’s.

List Of Course Taught

  • Innovation and Entrepreneurship
  • Computer application
  • Business Math
  • Critical Thinking
  • Internet Programming
  • Web applications
  • Networking
  • Web Development
  • Introduction to Digital Media
  • Operating System
  • E-Commerce
  • Information Security
  • Introduction to Computer System
  • Database Design
  • Cyber Security
  • IT and Society

Al Dar University College P.O Box: 35529, Al Garhoud, Dubai UAE.

As IT Manager (1st April 2008 – 31st March 2018)

Duties and Responsibilities:

  • Leading the IT team
  • Developing and implementing IT policies
  • Managing the IT budget
  • Ensuring network security
  • Managing hardware and software
  • Providing IT support to students
  • In charge of online backups for student projects stored in a database.
  • Ensuring compliance
  • Staying up-to-date with emerging technologies
  • Create student progress visualization reports for instructors.
  • Develop and maintain academic software
  • Developing disaster recovery plans
  • Analyze students’ activities through data visualization.
  • Developing IT training programs.
  • Managing multimedia services.
  • Managing online training programs
  • Conducting IT audits
  • Providing IT strategic planning
  • IT-related student’s petitions & complaints
  • Handel Cyber Security base application.
  • Manage IT bases Ministry requirements.